Do you want to know what your customers are actually thinking inside their minds?
Your business will not function on its own nor promote your products and services to your target customers because these are all your responsibilities. As a marketer, you have to initiate conversations with customers consistently or else you will only waste the opportunity of getting to know them more.
Here are… 𝟒 𝐈𝐦𝐩𝐨𝐫𝐭𝐚𝐧𝐜𝐞 𝐨𝐟 𝐇𝐚𝐯𝐢𝐧𝐠 𝐂𝐨𝐧𝐯𝐞𝐫𝐬𝐚𝐭𝐢𝐨𝐧𝐬 𝐖𝐢𝐭𝐡 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 🗣👥
1. 𝐊𝐧𝐨𝐰 𝐓𝐡𝐞𝐦 𝐌𝐨𝐫𝐞 🙏🏻
Customers will not suddenly introduce themselves completely to you especially if they are just passing by your store. You have to take the initiative in reaching out to them and acquiring lots of information about them that can help you create a better brand in their perception.
2. 𝐈𝐝𝐞𝐧𝐭𝐢𝐟𝐲 𝐓𝐡𝐞𝐢𝐫 𝐃𝐞𝐦𝐚𝐧𝐝𝐬 🔍
If you really want to sell your products or services, you have to make sure that you are what your customers are looking for. Because if not, you will only waste time and effort trying to please them but you will never obtain their purchase. Align your products to their demands.
3. 𝐆𝐞𝐭 𝐅𝐞𝐞𝐝𝐛𝐚𝐜𝐤 💯
No brand is perfect. You can just be better than another but you will never be a perfect one because there is no such thing. All brands make mistakes at some point. With the help of your customers, turn these mistakes into a perfect opportunity to improve your services for their own good.
4. 𝐄𝐬𝐭𝐚𝐛𝐥𝐢𝐬𝐡 𝐋𝐨𝐲𝐚𝐥𝐭𝐲 𝐚𝐧𝐝 𝐓𝐫𝐮𝐬𝐭 😇
How can customers trust their purchase of your brand if you don’t even spend enough time bonding with them or even talking with them casually? Always position your business at the level of your customers where you need to communicate with them regularly not only as a brand but as a person just like them to create a stronger connection between the two parties.
Start having conversations with customers because they will feel much more valued once you start talking with them, asking about their needs, and even addressing their concerns that will benefit your business in the long term. 😍 #ESTRATegy #ESTRAT360 #360Marketing #360Digital #GrowFurther #ConversationsWithCustomers