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5 Importance of Listening To Customers More

Do you want to create a brand that will go above your competitors without actually spending too much time trying to compete with them?

Some brands pay too much attention to their competitors thinking that their main goal should always be counter-attacking others’ methods and campaigns to acquire the spotlight. Then, they will see that too many opportunities have already been wasted.

Listen to your customers, not your competitors.

Here are… 𝟓 𝐈𝐦𝐩𝐨𝐫𝐭𝐚𝐧𝐜𝐞 𝐨𝐟 𝐋𝐢𝐬𝐭𝐞𝐧𝐢𝐧𝐠 𝐓𝐨 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐌𝐨𝐫𝐞 𝐓𝐡𝐚𝐧 𝐂𝐨𝐦𝐩𝐞𝐭𝐢𝐭𝐨𝐫𝐬 👂

1. 𝐔𝐧𝐝𝐞𝐫𝐬𝐭𝐚𝐧𝐝 𝐓𝐡𝐞𝐦 𝐁𝐞𝐭𝐭𝐞𝐫 🧠

Listening to your customers will give you enough ideas to understand them more such as their demands, needs, and wants that will help you think of new products that you can give them to fulfill their goals.

2. 𝐓𝐡𝐞𝐢𝐫 𝐅𝐞𝐞𝐝𝐛𝐚𝐜𝐤 𝐌𝐚𝐭𝐭𝐞𝐫𝐬 🤳

Rather than relying on your competitors to know what programs or campaigns you should offer to the market, let your customers give the answers. Use their feedback to better improve your products or services and take care of their trust in your brand.

3. 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐀𝐥𝐰𝐚𝐲𝐬 𝐂𝐡𝐨𝐨𝐬𝐞 𝐀 𝐁𝐫𝐚𝐧𝐝 𝐓𝐡𝐚𝐭 𝐋𝐢𝐬𝐭𝐞𝐧𝐬 👏

Your customers have a lot on their shoulders and they will only reach out to your business for one specific reason, which is to seek help in easing the tasks in their everyday lives.

4. 𝐂𝐨𝐦𝐩𝐞𝐭𝐢𝐭𝐨𝐫𝐬 𝐋𝐢𝐞, 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐃𝐨𝐧’𝐭 🤥

Business can sometimes be a dirty game to play wherein your competitors might give you information that you thought you might use in order to exceed them. However, in reality, they are already leveraging on that vulnerable moment of yours after tricking you.

5. 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐁𝐫𝐢𝐧𝐠 𝐌𝐨𝐧𝐞𝐲 𝐍𝐨𝐭 𝐘𝐨𝐮𝐫 𝐂𝐨𝐦𝐩𝐞𝐭𝐢𝐭𝐨𝐫𝐬 🤑

Every business’ goal is to have an increase in their revenue, and one efficient way to achieve that is to focus more on your customers because they are the source of your income.

Listening to customers can redirect your business to a better brand on its way to success without having to forcedly step into someone else’s spotlight – shine in your own way and be the best by taking the righteous path. 😉 #ESTRATegy #ESTRAT360 #GrowFurther #ListenToCustomersNotCompetitors

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Written by Gerard Awa

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